Utente ospite
31 gennaio 2023
(MARCH 2022) I would not stay here again, nor would I recommend it. From power outages that prevent you from getting running water in your room to a poor selection of food and the slowest service. A big wire gate runs along the property line obstructing the view of the breach and cheapening the experience. The rooms and other amenities ( the ones that are actually open) are nothing close to what is depicted on the website's pictures and videos, which explains the low occupancy rate. This was a big disappointment and horrible introduction to the western region. When making complaints, be prepared to be met with empty apologies and no offer for the inconvenience. I stayed for 3 days, and the power (and water) went out on each day. After speaking to the manager named Anand (over the phone) and letting him know of all the inconveniences, he only issued an apology. I pushed back, and he said all he could do was provide complementary breakfast and lunch and that issuing a refund, in full or in part, would take over a month to process. You run a hotel. Why would it take a month to issue a refund to guests who are probably only staying at your establishment for a few days? Prior to checking out at breakfast, I asked to speak to Anand directly and was told he was too busy to speak to me. When I went to check-out, Anand came out of the back office to let us know that he'd done all he could possibly do by offering us complimentary meals that in my view amount to approximately $25 - this is not enough considering I had to sit in my hotel for hours dirty, and with no lights, A/C or running water to bathe or simply wash my hands after using the unflushable toilet. I read this review to the manager prior to me posting this and it was fine with him because he felt that he did his best to accommodate. Please, folks, save yourself the headache and disappointment and book yourself into a different hotel.
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